Get a Quote · KOFTRACK

1 Background

Name *

Phone number *

Organisation / Company name *

Email *

City / Country

Website (if any)

What does your organisation do?

How many branches / business offices do you have?

How did you find out about us?

2 What service do you require? *

i-Delight Mystery Shopping (MSI) Customer Satisfaction Index (CSI) Employee Satisfaction Survey Net Promoter Score (NPS) Awareness, Attitude and Usage Survey Service Climate Survey Students' Aspirations & Lifestyle Survey (School Life Survey) Opinion Polling Monitoring, Evaluation and Learning (MEL)

3a Mystery shopping details

Which type of mystery shopping do you require?

Which branches/offices/departments do you want to evaluate?

Which category of employees/frontline staff is your main target?

How many staff do you want evaluated per branch/office?

What level of service can your customers expect when they visit (brand standards/promise)?

What questions do you want the results to answer or address?

What do you ultimately hope to change or improve with the exercise?

Would you like to compare your results with other key competitors?

Yes No

Which organisations would you like to compare your results/performance to?

3b Study details

What questions do you want the survey results to answer or address?

What do you ultimately hope to change / improve with the survey?

Which category/segment of clients or employees is your main target?

4 Timeline & final notes

When do you expect the report to be delivered?

Expected timeline for delivery of report

Any other information, request or instruction you'd like us to know? You can also just describe it here and email us any RFP separately.